Frequently Asked Questions
Need help? Be sure to visit our support forums for answers to your questions!
A: Yes, depending on the level of membership or access you have invested in, you will have additional accesses for your team members included. Additional logins are also available for only $10/month.
A: Yes, you will have the ability to see what any "children" registered under your access have completed (COMING SOON)
A: Yes, each team member will need their own access with a unique email address. This will allow the tracking of completed courses, the earning of CE credits (where applicable), the awarding of certifications (where applicable), and the recognition of completion.
A: The purchaser of the training (known as the 'parent' account) will log in and go to either the "Fast Start" page or to "My Account" and then "add team members." You will need a unique email address for each team member. Once the parent has added the team member (known as the 'child' account) an email will be sent to the email with their unique user name and password. Child accounts, will have access to the trainings and courses that the parent has invested in. Child accounts can not see any billing information.
A: If you haven't received your username and password within 2 hours after joining, please check your spam and junk folders first and if you still haven't found it, you will need to call or email our office and they can reset and provide you your login information.
A: Currently, the only course that includes CE credit is Hygiene Explosion. As additional courses with CE credit are available, we will add those here. Instructions for receiving the CE credit are provided upon completion of the course.
A: From the login page you can click "forgot my password." If that doesn't work, you can call or email support and they can provide your password for you.
A: In order to download the certificate in Safari follow these steps.
1- Go to Safari’s menu and click Preferences. See the image below.
2- Go to ‘File download location’ and set the download location as ‘Ask for each download.’
3- Go to the ‘My Courses’ page inside of "The Team Training Institute" and click ‘Expland All'.
4 - Scroll down the certificate you want to print and click on the certificate icon.
5 - When the download location and Save As box pop up, delete the HTML at the end of the certificate name and choose the location where you would like the certificate to save.
Done! Your certificate can now be found wherever you chose to download it.
A: Your username is the email address. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.
If you still can’t figure out your username, click on “Contact Us’ and send customer service an email.
A: No problem. Just go to "The Team Training Institute" and click ‘Log In’. Once you are on the Login page and click on ‘Lost Password’.
Once you click on ‘Lost Password’ it will lead you to a page that asks for you Username.
Enter your Username (the email you use to log into the site) and click the ‘Get New Password’ button.
Next, go to your email. There you will find an email inviting you to reset your password. Click the link in that email and change your password.
A: You can see your progress in two places;
- You can log into the course and look at the sidebar titled ‘Progress Bar’.
- You can also go to ‘My Courses’ under the ‘Members’ menu header. Scroll to the middle of the page and click on ‘Expand All’. This will show you the progress for all of your courses.
A: Badges are the achievements awarded when you complete a lesson or course. Your lesson badges are found in ‘My Achievements’ under the ‘Members’ header.
Course badges are awarded when you complete a course. The course badges are digital badges that can be shared on your social platforms, linked in your LinkedIn Certifications, added to your email signature and/or displayed on your website.
A: If you have questions or comments regarding “The Team Training Institute Portal” products, please email us at: support@theteamtraininginstitute.com. You can also reach out to us by using the Contact Us form.
A: To download your Certificate, log into "The Team Training Institute" and follow the steps below:
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- Select ‘My Courses’ from the ‘Members’ drop down menu..
- Scroll down the certificate you want to print.
- Click on the certificate icon.
A: Yes you can change your email in our system. Please Click HERE, and you go to the email update web page.
